Our innovation services are targeted at working with what you have and optimizing its value.

Services we offer Why we offer them What can you expect
Optimization In a world of agile delivery, regular new versions of cloud based software, robotics, artificial intelligence and ongoing industry developments regular improvements are required to stay current and/or ahead of the game.

Smart WFM invests in the future of WFM, future of work, technology and industry analysis to provide relevant industry thinking to your initiatives.

  • Vision and roadmap evolution
  • Requirements adjustments
  • Product input
  • Benefits review
  • Architecture updates
  • Recommendations
Benefits Measurement Often WFM programs are implemented, the project teams and disbanded and the associated benefits are forgotten.  Rarely are benefits measured ongoing.

The typical outcome when this occurs is that the existing way of operating remains and/or returns with little to show for the significant investment.  Executive are often dismayed and shareholders are disappointed.

In order to achieve the business outcomes a commitment and process to measure and iteratively improve benefits is required.

  • Benefits review process
  • Benefits tracking
  • Recommendations
Smart CHECK To help you better understand:

  • People, process, technology alignment
  • Gap analysis
  • scope of area to be assessed
  • assessment and recommendation
  • issues and risks
  • opportunities for improvement/gaps
  • barriers to achieving good practice
  • evidence.

When assessing using Smart CHECK, also consider the time being spent on strategic, operational and administrative tasks, both now and in future state, in terms of achieving good practice. Perhaps you will need to rebalance the time allocation to achieve your desired outcome.

  • Smart CHECK Report
Readiness Assessment Before you undertake a WFM initiative it is important to understand your readiness. By answering a number of questions we will be able to baseline your readiness.
  • Readiness Report