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SMUG Sydney

Workforce Analytics & UKG Insights

Join workforce management leaders and UKG peers for an exclusive morning of practical insights, strategy, and networking.

Tuesday, 17 November 2026

8:30–10:30am AEDT

Darling Park, 201 Sussex St, Sydney

Building: Darling Park
Tower: Tower 1 ·
Level: Level 1
Room: GPT Space&Co

Attendees at a past SMUG event listen to a presentation as UKG customers and workforce management professionals come together to share insights.

What to expect at SMUG Sydney

We’re bringing together UKG customers and workforce management professionals for an interactive morning session focused on driving real value from your UKG environment. Hear directly from Smart WFM and UKG executives, learn practical ways to move from basic reporting to actionable analytics, and connect with industry peers during open table discussions.

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Practical Reporting Improvements

Discover ways to overcome UKG Pro WFM reporting challenges, move beyond spreadsheets and turn workforce data into actionable insights.

Insights into UKG Developments

Hear directly from UKG experts about Dynamic Workforce Operations (DWO), key developments and future roadmap strategies.

Real Solutions from Other Customers

Exchange ideas, challenges and practical solutions with fellow UKG customers through interactive peer discussions.

Jarrod McGrath

Founder and CEO, Smart WFM

Jarrod founded Smart WFM in 2016, bringing a people-first approach to workforce management. He draws on decades of consulting experience to help organisations align people, processes and technology, with a focus on practical, measurable business outcomes.

Paul Broughton

Managing Director, Asia Pacific, UKG

Paul Broughton is Managing Director, Asia Pacific at UKG, where he leads regional growth and works with organisations to put workforce understanding to work. He focuses on helping leaders build trust, simplify complexity, and achieve better outcomes for their people.

Sam Salim

Workforce Analytics Expert, Smart WFM

With 20+ years in technology and a decade in WFM, Sam has helped organisations across healthcare, retail, manufacturing and government, including NSW Health’s state-wide rostering program for 150,000+ employees.

Todd Cresp

Lead Solution Consultant, UKG

Todd is a Lead Solution Consultant at UKG, helping organisations get the most from UKG’s workforce management solutions. He specialises in helping enterprise organizations optimize their operations through cloud-based Human Capital Management (HCM), payroll, and workforce management (WFM) solutions.

Chloe Rees

Head of Customer Success at Smart WFM

Your host for the morning, Chloe Rees, is Smart WFM’s Head of Customer Success. A former HR professional with over two decades of experience, she brings the customer’s perspective to every conversation.

Time	Speaker	Topic/Session
8:30am – 9:00am	All	Coffee & Networking
9:00am – 9:10am	Chloe Rees	Welcome & Intro
9:10am – 9:25am	Paul Broughton & Jarrod McGrath	Executive Overview: Celebrating 10 Years of Smart WFM & UKG Insights
9:25am – 9:45am	Sam Salim (Smart WFM)	Actionable Workforce Analytics: Overcoming UKG Pro WFM reporting challenges, moving beyond Excel/BIRT, and turning data into actionable operational decisions.
9:45am – 10:00am	All	Interactive Table Discussions: Sharing experiences and peer knowledge.
10:00am – 10:15am	Todd Cresp (UKG)	Dynamic Workforce Operations (DWO): Key developments and future roadmap strategies.
10:15am – 10:25am	Paul, Jarrod, Todd	Panel Q&A Session: Ask questions directly to UKG and Smart WFM leadership.
10:25am – 10:30am	Chloe Rees	Wrap & Close