Support and Managed Services (SMS)

Support and Managed Services SMS

Optimize Your UKG Technology with Smart WFM

Our dedicated Support & Managed Services (SMS) team provides comprehensive support for your UKG Pro WFM or UKG Ready technology. From technical assistance to project and advisory support, we ensure your system is always up to date, compliant, and optimised for your business needs.

What We Offer:
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Technical Support

  • UKG Certified Partner

  • SLA Coverage and Continuous Improvement

Our expert team understands your unique setup and provides technical support tailored to your needs. With quick response times, a dedicated Customer Success Manager, and a streamlined ticketing system, we handle all your technical issues efficiently.
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Quarterly Release Support

  • Release Analysis and Impact Evaluation

  • Testing and Implementation Assistance

Stay current with UKG updates. We evaluate new releases, assess their impact, and assist with testing and implementation to ensure smooth transitions and continuous improvement.
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Project Support

  • Enterprise Agreement and Backlog Support

  • Training and Documentation

Our SMS team helps manage enterprise agreement updates, project backlogs, and other UKG-related tasks. We can also provide user manuals, quick reference guides, and training to keep your team informed and confident.
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Advisory Support

  • Strategic WFM & HR Advice

  • Problem-Solving Expertise

Get strategic guidance from our UKG experts to navigate complex business challenges and achieve your workforce management goals. Our team includes Solution Architects, Integration Specialists, and more to support your strategic initiatives.
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People

We cultivate a supportive, respectful, creative and purpose-driven culture that empowers our team to thrive.
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Customers

We invest the time to truly understand our clients’ businesses and tailor our approach to their unique needs.
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Accountability

We stand by our solutions and recommendations, taking full ownership of the outcomes, we deliver.
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Quality

We are committed to delivering exceptional results that consistently exceed expectations.

Why Choose Smart WFM?

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Expert Support

Benefit from our extensive experience and UKG-certified expertise.

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Expert Support

Benefit from our extensive experience and UKG-certified expertise.

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Tailored Solutions

Customised support to fit your unique business needs.

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Tailored Solutions

Customised support to fit your unique business needs.

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Maximise ROI

Ensure your technology investment delivers optimal results.

Maximize ROI Icon

Maximise ROI

Ensure your technology investment delivers optimal results.

Get a Copy of the Support
 and Managed Services Brochure


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Smart WFM Support and Managed Services Brochure

Get Started Today

With our affordable and straightforward commercial model, contact our Customer Success team to learn how Smart WFM can support your business and enhance your UKG technology.

Transform Your Workforce with Smart WFM.

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Smart WFM | Tailoring UKG® Solutions
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