Category: wfm

Empathetic Technology

By Rob Scott | March 23, 2021 |

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Did you ever think you would see the return of E.T ? - Well this time it's coming to an HR system near you. E.T or Empathetic Technology is positioned to create a closer relationship between your employee and the technology by using behavioural indicators, such as pupil dilation. Check out this thought provoking (3.40) video by Rob Scott on how HR software is destined to change.   ...

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Is WFM the new HR?

By Rob Scott | March 3, 2021 |

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Back in 2015 I blogged how WFM (Workforce Management) was becoming the new HR (I took some flak from my HR colleagues at the time, but we’ve since kissed and made up!). The blog highlighted how HR was stifling itself and misdirecting its energy by trying to continually prove its value, all while operations management was getting on with the job of using WFM tools to better manage ...

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The Power of Delay- balancing technology with human behaviour!

By Rob Scott | February 23, 2021 |

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We often get caught up in the hype of introducing new technology – and there are many positive features that can make our lives more productive and exciting. However, one of our greatest challenges using modern technology is ensuring we remain distinctly human and avoid becoming insignificant in our Digital world. One of the exciting and emerging themes coming into both the ...

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Smart WFM launches Healthcare division as digital health drives need for improved operations

By Jarrod McGrath | August 19, 2020 |

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Sydney, August 19, 2020: New division for HR workforce management consultancy will help healthcare industry modernise, digitise and replace archaic systems Australian strategic HR workforce management (WFM) consultancy, Smart WFM, today launched a new healthcare division to help the industry modernise in the new norm created by COVID-19.   The division will be led by CEO Jarrod ...

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Smart WFM expands into Asia with new Singapore Office

By Jarrod McGrath | May 19, 2020 |

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Singapore, May 19, 2020: Leading HR workforce management consultancy opens doors in Singapore. Need for remote workforce management across region paramount with WFH policies set to increase following pandemic Australian-headquartered strategic HR workforce management consultancy, Smart WFM, today expanded its operations to Asia with the opening of a new Singapore office and hiring ...

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Smart Talk: Ashik Ahmed, CEO, CTO, Co-Founder Deputy

By Jarrod McGrath | May 24, 2018 |

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I am pleased to share workforce insights from Ashik Ahmed, CEO, CTO and Co-Founder Deputy. In this interview we speak about; The future of workforce management, What does that mean for people and customers, and What does that mean from a board and shareholder perspective. The transcript is also included below <span data-mce-type="bookmark" style="display: ...

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What does 2018 have in store from Smart WFM?

By Jarrod McGrath | January 6, 2018 |

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Smart WFM is going to be an exciting place to be in 2018.  Here are my top five things to watch out for from Smart WFM. I am delighted to announce that my new book, The Digital Workforce is now with the publisher and will go to print shortly.  I can’t wait to bring this to the market and shine more light on the benefits that workforce management can bring to your business.  The ...

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Podcast - Talking HR Technology Conference and The Digital Workforce

By Jarrod McGrath | November 10, 2017 |

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In this podcast with David Guazzarotto we speak about the 20th Annual HR Technology Conference and The Digital Workforce we share thoughts on the conference overall and what it means to customers look at the conference from a workforce management perspective and how this links to HR strategy unpack some of the thinking from Jason Averbook and Josh Bersin highlight the overall ...

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Reflections from HR Tech’s 20th Birthday

By Jarrod McGrath | October 24, 2017 |

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I recently attended the 20th Annual HR Technology Conference in Las Vegas. Although a difficult time for the citizens of Nevada and further afield in America, it was an opportunity for us all to stand together in solidarity with the people of Las Vegas and lend them our support and encouragement.  #VegasStrong. For those wishing to keep their finger on the pulse of the HR world, HR ...

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WFM | The Game Has Changed

By Jarrod McGrath | April 4, 2017 |

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Over the years achieving value from Workforce Management has been shrouded in mystery, with successful projects a little akin to mastering the dark arts. Thankfully however times have changed, nowadays it’s easier, quicker and more cost effective to deliver value back to the business, in fact you could say there has never been a better time to focus on WFM in your business.   In ...

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