What We Do

Smart WFM | What We Do

Smart WFM is a professional services consulting company.

We focus on delivering compliance, productivity and experience solutions by tailoring UKG^® technology.

We have deep domain expertise in UKG Pro Workforce Management™ (formally UKG Dimensions^®) and UKG Ready^® across time, scheduling, HR along with Boomi integration.

Our team has skills across various industries including, manufacturing, healthcare, retail, finance, gaming, transport and logistics, construction, and government. Our functional skills include award interpretation, UKG solutioning, integration, training and project management.

Our key focus region is APAC with significant capability in Australia.

350

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PROJECTS DELIVERED

UKG Pro WFM

250

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MODULES DELIVERED

UKG Ready

50

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CONSULTING TEAM

Australia, Philippines, India, Singapore, USA

Trusted across Australia and the globe to deliver people related implementation, support, optimisation and advisory consulting by tailoring UKG solutions.

Compliance

Increase your Enterprise Agreement, Awards and HR compliance by leveraging Smart WFM’s extensive experience of configuring Australian awards and entitlements in UKG.

Productivity

Smart WFM can help your business to achieve greater efficiency, accuracy and improved decision-making ability, by designing and configuring WFM and HR solutions that meet your needs.

Experience

Let Smart WFM design and configure intuitive, user-friendly and productive user experiences, to drive employee engagement and increase your business’ UKG technology adoption.

UKG Technology Experts

Partner with us to help solve your business problems with UKG technology using our depth and breadth of skills in the UKG Pro WFM, UKG Ready, Boomi and technology areas

Case Studies

Want to know more about the clients we work with and the work that we do?

Meet The Team

Find out more about the people who are passionate about productivity, compliance, experience and UKG Technology who are Smart WFM

Increase your Enterprise Agreement, Awards and HR compliance by leveraging Smart WFM’s extensive experience of configuring Australian awards and entitlements in UKG.

Our key focus areas include:

Award Interpretation

Enforceable undertakings

Traceability of decisions taken

Working with upstream and downstream providers (eg HR and Payroll technology platforms) and departments (eg Legal, IR, Audit)

Configuration of UKG technology

From January 1, 2025 the Closing the Loopholes bill will take full effect with companies being liable for significant penalties and directors liable for goal sentence for deliberate underpayment. We specialize in working with you to derisk incorrect under and over payments.

Find out more in the video

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At Smart WFM we focus on productivity associated within the WFM and HR domain. At its core, productivity is about doing things more efficiently and effectively to get greater value from your people and your investment. WFM & HR productivity can include:

Introducing Automation: Automating manual processes (like rostering in spreadsheets and manual leave management processes) can reduce manual effort and streamline operations. For example, filling open or dropped shifts via an automated call list process, eliminating the need to call people.

Introducing Workforce Planning Tools via Analytics & Reporting: For example, by categorizing shifts according to skills, certification and volume requirements, and automatically matching these shifts to available staff who meet these requirements, you’ll get the right people with the right skills and certifications working at the right time.

Introducing Resourcing Cost Analytics: Visualizing resource costs by shift gives you the opportunity to minimise overtime spend or additional resource expenses. For example, utilising available permanent staff instead of casual or contract staff.

Increase manager productivity by allowing employees to self-manage certain types of transactions eg. Shift swapping selection.

Some of the benefits of introducing productivity measures include:

Increased efficiency

Increased accuracy & data integrity

Improved decision-making Enhanced employee engagement and experience

From a HR perspective, ensuring on-boarding and off-boarding tasks are designed to minimize delays and bottlenecks, and reducing the need for costly manual interventions.

Read our latest blogs on productivity

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In modern workplaces, we want our work experiences to be as seamless as possible. Employees expect user-friendly, intuitive and productive user experiences that are underpinned by digital technology.

Within the WFM and HR domain this could look like:

Being able to view a work roster, apply for leave and nominate shift preferences, from a mobile app.

Receiving an automated digital message on a mobile device, offering staff the option to fill a vacant shift. Staff being able to set availability for work so, they can optimize their free time outside the workplace.

As a customer, this could mean ensuring that my time waiting in the queue at the department store or emergency ward is a short as possible

From a HR perspective, enabling employees and managers to do activities themselves, as well as having access to relevant information to inform decision making.

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Smart WFM is a passionate UKG technology partner. Our customers tell us our work is of high quality and we help them solve their complex business problems. We excel in working with our customers to understand what they are trying to achieve and turn these into practical and measurable system outcomes.

We solve all types of business problems with UKG technology using our depth and breadth of skills in the UKG Pro WFM, UKG Ready, Boomi and technology areas, including:

UKG Pro WFM: Payment Rules, Exception Management, Patterns, Scheduling (Basic, Advanced, Forecasting), Availability, Call Lists, Dataviews

UKG Ready: TLM, Scheduler, Core HR, Compensation, Performance and Learning

Boomi and Technology: UKG Clocks, BIRT Reporting, Custom Processes, Integration across WFM, HR and Payroll technologies

We understand how UKG functionality hangs together and architect this in a way that makes sense to your organizational rhythm and cadence.

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Contact one of our friendly Customer Success team today

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Meet Team

Smart WFM Customer Success Team