Our adoption services focus on ensuring that WFM programs are architected, governed and managed correctly to achieve the outcomes you are expecting.

There are many complexities when integrating specialist WFM applications with other business systems including HR, Payroll, Finance and in certain industries, Forecasting, POS, Works Management and Task Management.

Ensuring a single data model, process and creating a seamless employee experience is key.

We consider the implications of using data to make informed business decisions across WFM, HR and the broader business value chain.

Having hands on experience completing these tasks accelerates time to value and can remove complex questions and emotion that can exist between WFM, HR, operations and the broader business when completing this design.

What you can expect?

  • Applications architecture
  • Data architecture
  • Labour standards
  • Integration architecture
  • Process design
  • Recommendations

Understanding the nuances of WFM delivery takes time, especially around areas such as Award Interpretation and how to complete this successfully, Centralized vs Decentralized Scheduling, Deployment Approaches, Support Models, Agile Delivery and Educating the business as to what is coming next.

Smart WFM works with you to keep you ahead of the game using our WFM PM and Change knowledge.

What you can expect?

  • Benefits alignment
  • Project plans
  • Project costing
  • Issue and risk management
  • Resource management
  • Task management
  • Operational and management reporting
  • Change readiness and adoption activities
  • Recommendations

Being able to take a helicopter view of a WFM program and ask the right questions to ensure a program is on track, set expectations with the executive and understand implications of decisions is crucial.

Executives need to understand and drive top down decisions to change processes, ways of operating, and KPI to achieve outcomes in WFM programs.

Smart WFM works collaboratively with you to enable this change and to enable associated business benefits to be derived.

What you can expect?

  • Benefits alignment
  • Project board representation
  • Project management and architecture review
  • Improved solution acceptance & adoption
  • Recommendations

We offer a broad range of product related implementation services to help you deliver the technology layer to support the business objectives.

What you can expect?

  • Product Configuration
  • Integration Services
  • Learning Services

At the completion of WFM implementation programs there are considerable learnings that can be taken forward into the future.

Our implementation reviews focus on mapping back to the original benefits while considering the overall employee experience, operational improvements, and the interaction with HR and broader business.

What you can expect?

  • Objective reporting for future business improvement services.