Blog

Pamposh Khodha | Why I joined Smart WFM ?

By Pamposh Khodha | March 10, 2017 |

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In the past few years, I've worked for some amazing technology companies and people whose talents and knowledge have inspired me and astounded me. People often ask what points do you always consider before you join an organization? I consider questions such as, is there a potential to grow, can I have a lot of impact, and how can the organization I work for create value? My first ...

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WFM – Making Employee Experience Great Again

By Jarrod McGrath | March 8, 2017 |

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A lot has been written over the last twelve months about employee experience and productivity.  In a recent article by leading HCM analyst Josh Bersin: A New wave of HR Technology Consolidation Begins Josh speaks about niche product suppliers building mobile first technology focused on “productivity” and “engaged experiences”, not just HR best practice.  A key take away from this ...

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WFM Moves Centre Stage In 2017

By Jarrod McGrath | January 31, 2017 |

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As the curtain lifts on 2017, it’s an interesting time to pause and consider on what lies ahead for the world of WorkForce Management? Prior to Christmas Albert Pang founder of ‘Apps Run The World’ published his breakdown of the WFM global facts and figures. I was pleased to see Albert correctly representing WFM as a core component of HCM, which many other industry commentators ...

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Is HR evolving or trapped in the past?

By Jarrod McGrath | November 21, 2016 |

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In his recent interview with Bill Kutik on Firing Line entrepreneur, investor and author of HR From Now To Next Jason Averbook, used a line that stopped me in my tracks. Discussing the changing face of the HR industry, he put forward an interesting hypothesis that many organisations are in fact focusing in the wrong area from a HCM perspective. Rather than focusing on the important ...

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#HRTechConf 2016 – WFM Wrap #FutureofWFM

By Jarrod McGrath | October 22, 2016 |

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Chicago, or the Windy City to its friends, has a lot going for it. Deep dish pizzas, great live music, the panoramic view from the Hancock tower to name a few. Last week Chicago added the HR Tech Conference 2016 to it’s list of attractions. This was my second time attending the conference and once again I found it to be a hugely engaging event and a great learning and networking ...

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WFM : What Does The Future Hold ?

By Jarrod McGrath | August 22, 2016 |

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This is the final article in my Workforce Management (WFM) series. If you missed any of the previous articles in the series, they focused on What is Workforce Management?, The Value of WFM & Why is WFM so misunderstood?. In this final, I’m casting my eyes to the future and will share some of my own personal opinions and insights on where I believe WFM is heading as an industry. ...

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Why is Workforce Management (WFM) so misunderstood?

By Jarrod McGrath | June 27, 2016 |

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This article is part 3 of a series focusing on the often misunderstood topic of Workforce Management (WFM). The first article in the series defined What is Workforce Management The second focused on How to Extract Value from WFM To recap quickly, a good definition of Work Force Management is that it “relates to optimising human talent to improve overall business value, customer ...

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How to extract business value from WFM? Change vs Transformation…

By Jarrod McGrath | May 26, 2016 |

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The first article in this series focused on defining Workforce Management. If you didn’t get a chance to read it, you can check it out here Most definitions of WFM focus on optimising Workforce Productivity, which leads us to the next logical question, how can we really extract business value from WFM? Before we dive into the detail, it’s important to note that this article isn’t ...

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What is Workforce Management (WFM)?

By Jarrod McGrath | May 10, 2016 |

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The first article in a Workforce Management (WFM) related series. To really understand Workforce Management, we need to go back in time. The concept of WFM dates back hundreds of years and takes its origin from a mathematical framework known as Operations Research. This area of maths is loosely related to optimisation of an asset or group of assets, to deliver an improved outcome. ...

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