Why is Workforce Management (WFM) so misunderstood?
By Jarrod McGrath | June 27, 2016 |
| 0 CommentsThis article is part 3 of a series focusing on the often misunderstood topic of Workforce Management (WFM). The first article in the series defined What is Workforce Management The second focused on How to Extract Value from WFM To recap quickly, a good definition of Work Force Management is that it “relates to optimising human talent to improve overall business value, customer ...