By Jarrod McGrath | November 21, 2016 |
| 0 CommentsIn his recent interview with Bill Kutik on Firing Line entrepreneur, investor and author of HR From Now To Next Jason Averbook, used a line that stopped me in my tracks. Discussing the changing face of the HR industry, he put forward an interesting hypothesis that many organisations are in fact focusing in the wrong area from a HCM perspective. Rather than focusing on the important ...
By Jarrod McGrath | October 22, 2016 |
| 0 CommentsChicago, or the Windy City to its friends, has a lot going for it. Deep dish pizzas, great live music, the panoramic view from the Hancock tower to name a few. Last week Chicago added the HR Tech Conference 2016 to it’s list of attractions. This was my second time attending the conference and once again I found it to be a hugely engaging event and a great learning and networking ...
By Jarrod McGrath | August 22, 2016 |
| 0 CommentsThis is the final article in my Workforce Management (WFM) series. If you missed any of the previous articles in the series, they focused on What is Workforce Management?, The Value of WFM & Why is WFM so misunderstood?. In this final, I’m casting my eyes to the future and will share some of my own personal opinions and insights on where I believe WFM is heading as an industry. ...
By Jarrod McGrath | June 27, 2016 |
| 0 CommentsThis article is part 3 of a series focusing on the often misunderstood topic of Workforce Management (WFM). The first article in the series defined What is Workforce Management The second focused on How to Extract Value from WFM To recap quickly, a good definition of Work Force Management is that it “relates to optimising human talent to improve overall business value, customer ...
By Jarrod McGrath | May 26, 2016 |
| 0 CommentsThe first article in this series focused on defining Workforce Management. If you didn’t get a chance to read it, you can check it out here Most definitions of WFM focus on optimising Workforce Productivity, which leads us to the next logical question, how can we really extract business value from WFM? Before we dive into the detail, it’s important to note that this article isn’t ...
By Jarrod McGrath | May 10, 2016 |
| 0 CommentsThe first article in a Workforce Management (WFM) related series. To really understand Workforce Management, we need to go back in time. The concept of WFM dates back hundreds of years and takes its origin from a mathematical framework known as Operations Research. This area of maths is loosely related to optimisation of an asset or group of assets, to deliver an improved outcome. ...
Smart WFM is a global human capital management (HCM) consultancy specialising in digital transformation. The company’s service offerings include advisory, implementation and support. Smart WFM also offer Service On Demand and the Apitome Software Suite designed to support the HCM customer journey. Smart WFM’s framework is defined in “The Digital Workforce”, a book written by Smart WFM founder and CEO, Jarrod McGrath