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What is Workforce Management (WFM)?

What is Workforce Management (WFM)?

By Jarrod McGrath | May 10, 2016 |

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The first article in a Workforce Management (WFM) related series. To really understand Workforce Management, we need to go back in time. The concept of WFM dates back hundreds of years and takes its origin from a mathematical framework known as Operations Research. This area of maths is loosely related to optimisation of an asset or group of assets, to deliver an improved outcome. ...

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Smart WFM is a global human capital management (HCM) consultancy specialising in digital transformation. The company’s service offerings include advisory, implementation and support.  Smart WFM also offer Service On Demand  and the Apitome Software Suite designed to support the HCM customer journey. Smart WFM’s framework is defined in “The Digital Workforce”, a book written by Smart WFM founder and CEO, Jarrod McGrath

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