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Why is Workforce Management (WFM) so misunderstood?

By Jarrod McGrath | June 27, 2016 |

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This article is part 3 of a series focusing on the often misunderstood topic of Workforce Management (WFM). The first article in the series defined What is Workforce Management The second focused on How to Extract Value from WFM To recap quickly, a good definition of Work Force Management is that it “relates to optimising human talent to improve overall business value, customer ...

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How to extract business value from WFM? Change vs Transformation…

By Jarrod McGrath | May 26, 2016 |

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The first article in this series focused on defining Workforce Management. If you didn’t get a chance to read it, you can check it out here Most definitions of WFM focus on optimising Workforce Productivity, which leads us to the next logical question, how can we really extract business value from WFM? Before we dive into the detail, it’s important to note that this article isn’t ...

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What is Workforce Management (WFM)?

By Jarrod McGrath | May 10, 2016 |

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The first article in a Workforce Management (WFM) related series. To really understand Workforce Management, we need to go back in time. The concept of WFM dates back hundreds of years and takes its origin from a mathematical framework known as Operations Research. This area of maths is loosely related to optimisation of an asset or group of assets, to deliver an improved outcome. ...

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