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What is Workforce Management (WFM)?

By Jarrod McGrath | May 10, 2016 |

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The first article in a Workforce Management (WFM) related series. To really understand Workforce Management, we need to go back in time. The concept of WFM dates back hundreds of years and takes its origin from a mathematical framework known as Operations Research. This area of maths is loosely related to optimisation of an asset or group of assets, to deliver an improved outcome. ...

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