Welcome to Smart TALK featuring Marc Havercroft, SAP SuccessFactors Asia Pacific COO. It this series we speak about customer maturity, the changing face of #HR & #IT, simplification and outcomes...All this in the context of keeping things human.
We cover five topics:
- Organisational Maturity
- The Changing Face of HR & IT
- Simplification & Leadership: Top Down & Bottom Up
- Customer Experience: From a Murmur to a Roar
- Outcomes and Keeping it Human
In this first SmartTALK Jarrod and Marc unpack the strategic importance of people in business from the coal face through to the board.
The Changing Face of HR & IT
In this short SmartTALK we speak about the changing face of HR and IT in business. Marc provides interesting commentary around HR’s evolving skillsets and how IT is becoming a relationship manager to achieve business outcomes from technology.
Simplification & Leadership: Top Down & Bottom Up
In this short SmartTALK we speak about the importance of simplification in business. How do people at the coal face of your business help to drive change? How might leaders embrace the knowledge of those people at the coal face?
Customer Experience: From a Murmur to a Roar
In this short SmartTALK Marc speaks about customer experience considerations moving from a murmur to a roar in 2019. How do technology vendors and data enable this.
Outcomes and Keeping it Human
Welcome to the final #SmartTALK in this series with SAP SuccessFactors Asia Pacific COO Marc Havercroft. We have an amazing opportunity ahead of us to learn, collaborate and apply empathy to keep humans completely relevant.
Check out other Smart Talks with Bill Kutik, Jason Averbook & Tracy Angwin.