Smart Talk with Marc Havercroft, COO APAC SAP Success Factors

Smart TALK_Marc Havercroft

Welcome to Smart TALK featuring Marc Havercroft, SAP SuccessFactors Asia Pacific COO. It this series we speak about customer maturity, the changing face of #HR & #IT, simplification and outcomes...All this in the context of keeping things human.

We cover five topics:

  1. Organisational Maturity
  2. The Changing Face of HR & IT
  3. Simplification & Leadership: Top Down & Bottom Up
  4. Customer Experience: From a Murmur to a Roar
  5. Outcomes and Keeping it Human


Organisational Maturity

In this first SmartTALK Jarrod and Marc unpack the strategic importance of people in business from the coal face through to the board.



The Changing Face of HR & IT

In this short SmartTALK we speak about the changing face of HR and IT in business. Marc provides interesting commentary around HR’s evolving skillsets and how IT is becoming a relationship manager to achieve business outcomes from technology.



Simplification & Leadership: Top Down & Bottom Up

In this short SmartTALK we speak about the importance of simplification in business. How do people at the coal face of your business help to drive change? How might leaders embrace the knowledge of those people at the coal face?



Customer Experience: From a Murmur to a Roar

In this short SmartTALK Marc speaks about customer experience considerations moving from a murmur to a roar in 2019. How do technology vendors and data enable this.



Outcomes and Keeping it Human

Welcome to the final #SmartTALK in this series with SAP SuccessFactors Asia Pacific COO Marc Havercroft. We have an amazing opportunity ahead of us to learn, collaborate and apply empathy to keep humans completely relevant.



Check out other Smart Talks with Bill KutikJason Averbook & Tracy Angwin.

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Jarrod McGrath

Author: Jarrod McGrath

Jarrod McGrath is an internationally recognized public speaker, thought leader and author on HCM topics including productivity, efficiency, technology, digital transformation and future trends. Jarrod leads inspiring conversations about the future of work, millennials in the workforce, innovation, and entrepreneurial thinking with audiences across the globe. Jarrod is quoted in key media, including CEO magazine and various HR magazines. Jarrod is author of “The Digital Workforce”, a book that documents his experiences and industry war stories from delivering people related programs of work. Jarrod defines a process to deliver these people initiatives through a customer lens with supporting customer, vendor and AI futurist interviews. Find out more at Jarrod is also Founder and CEO of Smart WFM, a leading service provider in the provision of HCM people related strategy and implementation consulting. Jarrod can be contacted on +61 2 8379 1292 or View all posts by Jarrod McGrath